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Practice Policies

Statement of Purpose

  • To provide safe, effective health and primary care services in a responsive way to meet the needs of our patients.
  • To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
  • To involve our patients in decisions regarding their treatment.
  • To promote good health and wellbeing to our patients through education and information; also, utilising electronic processes wherever possible to make care and information more accessible.
  • To involve and collaborate in multi-disciplinary team work including nursing and allied healthcare professionals in the care of our patients.
  • To ensure that all members of the team have the right skills and training to carry out their duties competently and ensure that they have the opportunities to discuss and learn from problems or issues that arise at any time.
  • To encourage our patients to get involved in the practice through active involvement in our patient participation group.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service form

Whilst we strive to provide a friendly and professional service to all our patients we appreciate that sometimes we could do better. 

If you have suggestions as to how we could improve or, you wish to make a complaint please contact the Practice and Business Manager, Jennifer Gough in writing.

For more information download our Complaints Procedure Leaflet.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Computer Policy

Computers are used for record keeping, recalls, repeat prescriptions, data collection and audit purposes. The practice is registered under the Data Protection Act and aims to adhere to the Caldicott Guardian guidelines regarding release of patient identifiable information. 

Copies of your computer records can be made available for a token charge.

Anti-Discrimination Statement

Queens Park Surgery is constitutionally committed to ensuring and safeguarding the right to equality before the law and to freedom from discrimination on such grounds as disability, political or other opinion, race, religion, sex or sexual orientation and marital status. 

Queens Park Surgery supports the Race Relations Act 1976 and the Sex Discrimination Acts 1975 and 1986 and the Disability Discrimination Act 1995.

Trial for new stuff

The introduction of GDPR and DPA 2018 on 25th May 2018 has necessitated a major revamp of our policies.  An overview poster for patients is displayed on our surgery notice-boards, and reproduced here:

GDPR Poster

This notice refers to our Fair Processing & Privacy Notice. Follow the link, or pick up a copy from Reception.

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