Waiting for a hospital appointment and want to know what is happening? Please call the hospital!
If you call us, we then call the hospital, then they call us back, then we call you, then if you don't like what you hear ...
Far better if you call them direct - miss out the middle person, and reduce the chance of delays or mix-ups.
If it's Bedford South Wing call the main number (01234 355122) and you will be directed to the appropriate department.
If you are unhappy with the response you get, PALS (Patient Advice and Liaison Service) can help or advise. Their number is 01234 795814.
Flu jab - avoid the risk, and support your surgery at the same time!
The flu season is now in full swing. Do get yours, especially if you are in a Risk Group (over 65, pregnant, have a chronic condition, and some others - full list here). If you are at risk the jab is free - however, who gives you the injection gets paid - around £9.60! If you have an appointment you can probably get the jab at the same time, or you can call to book in to one of our flu clinics. There are some during normal hours, and some on Saturdays.
Friends and Family Test - please participate
This is a quick, simple and anonymous test indicating how satisfied you are with us. The results are published here on the website (Red buttons on the right to take the test and see the results).
Because the test is anonymous we do not know who has completed it. If you are happy with us, thank you! If you are unhappy with us, giving a bad review here will not help resolve your issues. In this case please make a complaint:
"Complaints should be addressed to Jennifer Gough, Practice & Business Manager, or any of the doctors. Alternatively, you may ask for an appointment with Jennifer Gough in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly." (Extracted from our Complaints Procedure)
Change to prescribing policy - Over the counter medicines
"Bedfordshire CCG does not routinely support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults. The medications or conditions listed below are examples of where medicines should be purchased by the patient/parent/guardian." For the list, Click here