Information on care and support
The New Bedfordshire and Luton Adult Care and Support Services Directory 2019, from carechoices.co.uk is now available - download it here
Are you taking gabapentin or pregabalin? (Lyrica, Alzain, Neurontin)
The law is changing from 1 April 2019. Pregabalin and gabapentin are being reclassifed as controlled drugs. Please see the leaflet for more details.
Extended surgery opening times
Routine pre-booked appointments are available in the evenings and at weekends from 1st September 2018, at London Road and Riverfield Drive Surgeries.
Mon - Fri: 6.30pm - 8.00pm
Sat: 8.30am - 2.30pm
Sun: 8.30am - 11.30am
This service uses staff from many Bedford surgeries - call your usual surgery to book.
PPG Meeting - 16/05/19 - 7pm
Our next Patient Participation Group meeting is on Thursday 16th May 2019 at 7pm in Queens Park Surgery waiting room - all welcome!
New MHRA drug alert - children's cough medicine
Some batches of children's cough medicine are being recalled by the manufacturer. See our MHRA Drug Alerts page for details.
New Leaflet - Caring Together
Health and social care professionals working together to provide joined-up care. Please go to our NHS Leaflets page to view.
GDPR and DPA 2018
General Data Protection Requirements and Data Protection Act 2018 are in force from 25th May 2018. Please go to our Practice Policies page for details.
New Circle MSK Publications
Circle MSK patient newsletter
Circle MSK 2018 survey
Change to prescribing policy - Over the counter medicines
"Bedfordshire CCG does not routinely support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults. The medications or conditions listed below are examples of where medicines should be purchased by the patient/parent/guardian." For the list, Click here
Waiting for a hospital appointment and want to know what is happening? Please call the hospital!
If you call us, we then call the hospital, then they call us back, then we call you, then if you don't like what you hear ...
Far better if you call them direct - miss out the middle person, and reduce the chance of delays or mix-ups.
If it's Bedford South Wing call the main number (01234 355122) and you will be directed to the appropriate department.
If you are unhappy with the response you get, PALS (Patient Advice and Liaison Service) can help or advise. Their number is 01234 795814.
Friends and Family Test - please participate
This is a quick, simple and anonymous test indicating how satisfied you are with us. The results are published here on the website (Red buttons on the right to take the test and see the results).
Because the test is anonymous we do not know who has completed it. If you are happy with us, thank you! If you are unhappy with us, giving a bad review here will not help resolve your issues. In this case please make a complaint:
"Complaints should be addressed to Jennifer Gough, Practice & Business Manager, or any of the doctors. Alternatively, you may ask for an appointment with Jennifer Gough in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly." (Extracted from our Complaints Procedure)