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Latest News

Information regarding Coronavirus

The NHS in Bedfordshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.  

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

Stay indoors and avoid contact with other people as you would with the flu

Call NHS 111 to inform them of your recent travel to the country

Information for the public is available at

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the GP practice and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 You can find the latest information and advice from Public Health England at


Training sessions 2020/21

Please note we close some afternoons for training:

For repeat prescriptions, test results

or booking routine appointment

please contact the surgery the

following day.

For urgent medical problems

during these times please call


Staff from a number of surgeries in the Bedford area (see list below)

will be taking part in a series of important joint training sessions.

This training will help improve the services they provide to their patients.

Surgeries taking part in this training will therefore need to close from 3.00pm to 6.30pm on the following dates:

Thursday 20th February 2020

Thursday 19th March 2020

Tuesday 12th May 2020

Thursday 18th June 2020

Wednesday 8th July 2020

Thursday 17th September 2020

Tuesday 6th October 2020

Thursday 3rd December 2020

Wednesday 3rd February 2021

Thursday 18th March 2021

Information on care and support

The New Bedfordshire and Luton Adult Care and Support Services Directory 2019, from is available - download it here

Are you taking gabapentin or pregabalin?  (Lyrica, Alzain, Neurontin) 

The law is changing from 1 April 2019. Pregabalin and gabapentin are being reclassifed as controlled drugs.  Please see the leaflet for more details.

GP(s) Required    Please see our Vacancies page

Extended surgery opening times

Routine pre-booked appointments are available in the evenings and at weekends from 1st September 2018, at London Road and Riverfield Drive Surgeries.

Mon - Fri: 6.30pm - 8.00pm
Sat:         8.30am - 2.30pm
Sun:        8.30am - 11.30am

This service uses staff from many Bedford surgeries - call your usual surgery to book. 

PPG Meeting

Our next Patient Participation Group meeting is on (time to be advised) in Queens Park Surgery waiting room - all welcome!

New MHRA drug alert - children's cough medicine

Some batches of children's cough medicine are being recalled by the manufacturer.  See our MHRA Drug Alerts page for details.

New Leaflet - Caring Together

Health and social care professionals working together to provide joined-up care. Please go to our NHS Leaflets page to view.

GDPR and DPA 2018

General Data Protection Requirements and Data Protection Act 2018 are in force from 25th May 2018.  Please go to our Practice Policies page for details.Change to prescribing policy - Over the counter medicines

"Bedfordshire CCG does not routinely support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults. The medications or conditions listed below are examples of where medicines should be purchased by the patient/parent/guardian."   For the list, Click here

Waiting for a hospital appointment and want to know what is happening? Please call the hospital!

If you call us, we then call the hospital, then they call us back, then we call you, then if you don't like what you hear ...

Far better if you call them direct - miss out the middle person, and reduce the chance of delays or mix-ups.

If it's Bedford South Wing call the main number (01234 355122) and you will be directed to the appropriate department.

If you are unhappy with the response you get, PALS (Patient Advice and Liaison Service) can help or advise. Their number is 01234 795814.

Friends and Family Test - please participate

This is a quick, simple and anonymous test indicating how satisfied you are with us.  The results are published here on the website (Red buttons on the right to take the test and see the results).

Because the test is anonymous we do not know who has completed it.  If you are happy with us, thank you!  If you are unhappy with us, giving a bad review here will not help resolve your issues.  In this case please make a complaint:

"Complaints should be addressed to Jennifer Gough, Practice & Business Manager, or any of the doctors. Alternatively, you may ask for an appointment with Jennifer Gough in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly."  (Extracted from our Complaints Procedure)

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website