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Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Book an Appointment
Online
All appointment requests should be submitted using our online consultation tool. The reception team can book an appointment only after an online consultation has been completed and reviewed by the GP triage team.
Important
All requests submitted before 3.30pm will be reviewed the same day. If submitted after this, it will be reviewed the next working day.
Prescribing Practitioners
If your condition can be treated by our prescribing practitioner or one of our practice nurses, you will get an earlier appointment. If you are comfortable describing your condition to the receptionist they will guide you, but if there is any doubt, they will book a GP appointment.
You can, of course, ask to see the GP of your choice, but all are highly skilled and all have access to your complete medical record. You will get an earlier appointment if you are willing to see any of our GPs.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
If You Need Help With Your Appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home Visits
Please try to phone reception before 10am if you require a home visit.
A doctor or nurse may phone you back to determine the best course of action.
Home visits are only available for patients who are housebound because of illness or disability.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 01234 351661 (Queens Park), 01234 213300 (Honeysuckle Way), 01234 988560 (Village Medical Centre)
- Reply CANCEL to your appointment reminder text message
Out of Hours
Enhanced Access
Extended hours are offered at two sites our Honeysuckle Way Surgery and also London Road Health Centre between 6:30pm and 8pm Monday to Friday and Saturday 8:30am till 2pm and Sunday 8:30am till 11am.
Taxi medicals, implant clinics, flu clinics and other dedicated surgeries are available, please contact reception for details.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.